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Last updated: 24th September, 2021

Effective Date: 1st October, 2021

The following terms and conditions govern the rights and obligations of ALLY SINGAPORE (“ALLY”) and members thereof. Please read these terms and conditions carefully before using our website and creating an account with us to access our services. Together with our Privacy Policy , these terms and conditions apply to your use of our website and our services provided, as set out below. 

ALLY has the right, and at our sole discretion, to amend, vary, delete or add to these terms and conditions without prior notice, although significant changes will be notified to you. The Terms may be revised at any time by updating this posting. By using the website or app, you agree to be bound by any such revisions. Members are encouraged to check this document periodically to stay informed of current guidelines.

If you do not agree to any of these Terms or any changes to these Terms, please do not use, access or continue to access the Services, or discontinue any use of the Services immediately.

Studio Policy, Rules and Regulations

Use of Studio: The following applies:

  • All Clients must sign up for a User Account.
  • Only registered members can use the facilities in the studio.
  • If you are under 18 years old, you must talk to a staff member, register a User Account with ALLY and have an accompanying parent/guardian sign a waiver form. You are encouraged to have your parent/guardian accompany you when you exercise.
  • For ride classes only, the minimum height requirement is 1.5m
  • You agree to comply with our class rules in force from time to time which you can see online or displayed in all of our studios. The class rules relate to our opening hours, use of our facilities and your conduct.
  • Instructors and class substitutions are subject to change at any time and you will be informed of this change via email.
  • We reserve the right to refuse you access to the Studios and suspend or terminate your use of the Services if we reasonably consider that your conduct is damaging to our reputation, is in breach of these Conditions or such refusal would otherwise be in the interests of other users of the Studios or participants in our Classes. You will not be entitled to any refund in such circumstances.

Cancellations:  You must cancel class 12 hours in advance or your credit(s) will be forfeited. This includes switching time slots under the 12-hour notice time period. 

No Shows: We have a strict no-refund policy. All members who are booked in but didn’t show up will also have their credit forfeited for that class.

You may cancel class through our online system or by calling the applicable studio directly.

Reservations: Our online schedule is released up to 2 weeks in advance and the booking window opens every Monday at 9:00PM, for classes held in the next week from Monday to Sunday. 

You must be physically present 5 minutes prior to the start of your scheduled class or your spot may be given to a waitlisted client. Members that failed to turn up for their reserved class will have their credit forfeited. 

If you are arriving within 5 minutes of the start of class, we ask that you call the studio to let us know you are on the way. Only with the verbal confirmation, the front desk team will hold a booking only until the class begins. To avoid disruptions and any compromise to your safety, clients who are late will not be admitted to class. 

Cycle room door will open 5 minutes before the stipulated class time.

Early Departure: Attendees are strongly discouraged from leaving the studio before the end of class, unless in an emergency. As a safety precaution and to respect the experience of fellow guests, we ask that you only book yourself into classes that you know you can fully attend from start to finish (including stretch). All classes start and end on time to respect your commitments outside of our space. 

Waitlist: Waitlist will stop auto enrolling members at 11pm on the night before a morning class (7AM to 10AM) and 3 hours before the start time of lunch and evening classes. All members on the waitlist will be removed and any open slots will be up for booking. A physical waitlist at the studio will be generated for any walk-in bookings and spots will be released 5 minutes before the start of class. j

Non-recording Of Live Studio Classes Agreement:  You acknowledge and agree that any type of recording or transmission (video, audio, still photography, streaming, social media posting, etc.) of any live ALLY group classes or activities, is strictly prohibited without the prior written consent of an authorized ALLY personnel. ALLY instructors are not authorized to provide consent. This includes even a temporary recording via platforms such as SnapChat, Zoom, Facebook, or Instagram. You are, however, permitted to record and post lawful, non-offensive content related to your participation in an ALLY studio class before and/or after a class with the consent of each participant who is identified in your content.

Any violation of this non-recording agreement is grounds for exclusion from participation in any ALLY activities. You further agree to indemnify, defend, and hold harmless ALLY, its officers, directors, employees, agents, and instructors, from and against any claims, lawsuits or other actions, and all resulting loss, damage or cost of any kind (including reasonable attorneys’ fees), resulting from your violation of this non-recording agreement.

Personal Belongings: You agree that we are in no way responsible for the safekeeping of your personal belongings while you are present in the studio. You assume all risk of loss for any of your personal belongings. ALLY also maintains CCTV at all studio common areas. 

Retail and Merchandise: All retail and merchandise sales are non-refundable at ALLY. All merchandise, with the exception of sale items (if any), may be exchanged within seven (7) days of the initial purchase date, as long as the product is unused and unsoiled, with all tagging still intact.

We will occasionally, at its own discretion, conduct sales on merchandise and other products. All sales on discounted products are final. Exchanges are not offered on sale products.

Classes and Series: Purchases of series can be made online on our website, or in the studio. Any packages that have been purchased anywhere other than ALLY platforms and in-studio will not be honored. 

All credit bundle memberships will be activated on the day of purchase, and expire/terminate based on individual validity periods stated under the membership option For promotional sales, we may offer Credit Bundles that have a shorter expiry than the standard expiry dates of our Credit Bundles. This will be made clear at the point of purchase and in the confirmation email. We will not be able to extend these Credits beyond the expiry date in any circumstances. No other discounts are available on promotional Credit Bundles Promotional offers are subject to our discretion and may be withdrawn at any time and without notice.

Credit Bundle Memberships: Credit Bundle Membership holders will receive the number of classes commensurate with the package purchased. Such classes may be redeemed at the studio until such time that the package is exhausted whether through consumption or expiry.

Credit Bundle Membership holders may transfer or gift classes to third parties, including to other members with a valid account with ALLY. ALLY makes no guarantee on the availability of classes as access to classes is on a space-available basis.

Credit Bundle Membership holders are reminded to add their debit or credit card on file in their ALLY account.

Refund Policy: As applicable, all credit bundles membership are non-refundable. No exceptions once purchase is made. We do not offer refunds on purchases for our services, beyond your statutory rights. We plead that you are comfortable and certain about our studio and product offerings before making extravagant purchases. We will however grant exceptions under extenuating circumstances, the discretion of which is left to ALLY’s  management. 

Termination: You agree that ALLY, in its sole discretion and for any or no reason, may terminate any account (or any part thereof) you may have with ALLY or use of the Site and/or Studio and remove and discard all or any part of your account or any content uploaded by you, at any time.

ALLY may also in its sole discretion and at any time discontinue providing access to the Site and/or Studio, or any part thereof, with or without notice. You agree that any termination of your access to the Site or any account you may have or portion thereof and/or Studio may be effected without prior notice, and you agree that ALLY will not be liable to you or any third party for any such termination, provided that, if ALLY terminates your account other than due to breach by you of these Terms, ALLY shall refund a pro-rata proportion of the fee paid for the memberships in which such termination takes effect.

ALLY does not permit copyright infringing activities on the Site and reserves the right to terminate access to the Site and remove all content submitted by any persons who are found to be repeat infringers. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of the Site and/or Studio may be referred to appropriate law enforcement bodies. These remedies are in addition to any other remedies that ALLY may have at law.

Health Waiver: We strongly recommend that you get advice from a doctor first, before partaking in any ALLY classes. For safety reasons, you are responsible for correctly using our facilities and agree to keep to the conditions in the health waiver which you agreed to when registering for a User Account on our Website. 

Assigning of Guest: All guest booked using the account holder’s credits must have an ALLY account and have their health waiver signed. It is the membership holder responsibility to ensure that the guests has completed their health waiver. Failing to do so will result in the health and safety liability to fall on the membership holder.

Intellectual Property: The content on the Site and mobile apps, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos interactive features and the like (“Content”) and the trademarks, service marks and logos contained therein (“Marks”), are owned by or licensed to ALLY, subject to copyright and other intellectual property rights under the law.  

Content on the website is provided to you as is for your information and personal use only and may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners.  We reserve all rights not expressly granted in and to the website and the Content.  You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the website or services provided by you to Company are non-confidential and shall become the sole property of ALLY.

You agree to not engage in the use, copying, or distribution of any of the Content other than expressly permitted herein.  You agree not to circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the website or the Content therein.

Entire Agreement & No Waiver: The Terms of Service, together with our Privacy Policy (collectively, the “Agreement”), and any other legal notices published on the Services, shall constitute the entire agreement between you and us concerning the Services, and supersedes all prior terms, agreements, discussions and writings regarding the Services.  If any provision of the Terms of Service is found to be unenforceable, then that provision shall not affect the validity of the remaining provisions of the Terms of Service, which shall remain in full force and effect.

No waiver of any term of the Terms of Service shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under the Terms of Service shall not constitute a waiver of such right or provision.

Warranty Disclaimer and Limitation of Liability: You agree that attendance at or use of any such classes, activities, or other services is solely at your own risk. In no event shall ALLY be liable for any injury, loss, claim, damage or any special, exemplary, punitive, incidental or consequential damages of any kind, whether based in contract, tort or otherwise, which arises out of or is any way connected with a user’s attendance or participation in a class, service or appointment made through the site, or the performance or non-performance in connection with the services.

All information, goods, services, products and experiences are provided by ALLY on an “as-is” basis only. The entire risk as to the quality and performance of the goods, services, products and experiences remains with you. Should the goods, services, products and/or experiences prove defective after purchase, you assume the entire cost of such defect. ALLY provides no representations and warranties, express or implied, including the implied warranties of fitness for a particular purpose, merchantability, and non-infringement.

Dispute Resolution: Generally, if a dispute arises between ALLY and you, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. We strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation. Kindly drop us an email at [email protected]

Contacting Us: If you have any questions about the Terms and Conditions, please contact us at [email protected]