The following terms and conditions govern the rights and obligations of ALLY SINGAPORE (“ALLY”) and members thereof. Please read these terms and conditions carefully before using our website and creating an account with us to access our services. Together with our Privacy Policy, these terms and conditions apply to your use of our website and our services provided, as set out below.
ALLY has the right, and at our sole discretion, to amend, vary, delete, or add to these terms and conditions without prior notice, although significant changes will be notified to you. The Terms may be revised at any time by updating this posting. By using the website or app, you agree to be bound by any such revisions. Members are encouraged to check this document periodically to stay informed of current guidelines.
If you do not agree to any of these Terms or any changes to these Terms, please do not use, access, or continue to access the Services, or discontinue any use of the Services immediately.
Studio Policy, Rules and Regulations
Use of Studio: The following applies:
Bookings: Our online schedule is released up to 2 weeks in advance, and the booking window opens 7 days in advance, daily, at 10 pm. Members are also reminded to book only the required number of spots for each class. Any request for a refund of class credits for any reason relating to the double booking of spots in a class will not be granted.
Arrival: We recommend all members arrive early, especially first-timers, preferably at least 15 minutes before class, so that our team has time to assist you with registration and studio orientation. As part of our studio policy to practice punctuality and fairness, we reserve the right to deny entry to members who check in past the time stated in the check-in policy and to all first-timers who miss the pre-class foundation.
First-timers (including your first time to a new class type) – All first-timers to the studio MUST check in early, at least 5 minutes before the scheduled class time, and attend the pre-class foundation briefing.
All other members – You must be present and check in for class BEFORE the scheduled class time. Failing which, your spot will be released to members on the waitlist, any walk-in members, or members who wish to switch spots.
Cancellations: We practice a 12-hour cancellation policy. This includes switching time slots under the 12-hour notice time period. Kindly cancel your booking at least 12 hours before class to avoid a forfeiture of credit. All members who arrive late or don’t show up will have their credit forfeited for that class. Starting from 4 September 2023, your credit will be forfeited in case of a no-show, with no chances of appealing. We encourage all members to cancel their booking ahead of time if they are unable to make it, to allow for other members to book into the class or session. You may cancel class through our online system
No Shows: We have a strict no-refund policy. Members who fail to turn up for their reserved class will have their credit forfeited, with no chance of appeal. To avoid disruptions and any compromise to your safety, clients who are late will not be admitted to class and will be marked as a no-show.
Early Departure: Attendees are strongly discouraged from leaving the studio before the end of class, unless in an emergency. As a safety precaution and to respect the experience of fellow guests, we ask that you only book yourself into classes that you know you can fully attend from start to finish (including stretch). All classes start and end on time to respect your commitments outside of our space. Strictly no reentries allowed.
Photo-taking and video-taking at the studio: We may take photographs of members for various purposes, including but not limited to member directories and event documentation. By attending our classes, you consent to our use of your photograph for these purposes. All ALLY Singapore member accounts must be completed with an identification photo, which will be taken and documented during your first visit, and will be used for internal review and member identification only. Photographs and videos taken during events and classes may be used for social media and marketing purposes, as well as event documentation. For such usages, you have the right to remove your photos and videos at any time by contacting us.
Non-Recording of Live Studio Classes Agreement: You acknowledge and agree that any type of recording or transmission (video, audio, still photography, streaming, social media posting, etc.) of any live ALLY group classes or activities is strictly prohibited without the prior written consent of an authorized ALLY personnel. ALLY instructors are not authorized to provide consent. This includes even a temporary recording via platforms such as Snapchat, Zoom, Facebook, or Instagram. You are, however, permitted to record and post lawful, non-offensive content related to your participation in an ALLY studio class before and/or after a class with the consent of each participant who is identified in your content.
Any violation of this non-recording agreement is grounds for exclusion from participation in any ALLY activities. You further agree to indemnify, defend, and hold harmless ALLY, its officers, directors, employees, agents, and instructors, from and against any claims, lawsuits or other actions, and all resulting loss, damage or cost of any kind (including reasonable attorneys’ fees), resulting from your violation of this non-recording agreement.
Personal Belongings: You agree that we are in no way responsible for the safekeeping of your personal belongings while you are present in the studio. You assume all risk of loss for any of your personal belongings. ALLY also maintains CCTV at all studio common areas.
Retail and Merchandise: All retail and merchandise sales are non-refundable at ALLY. All merchandise, except sale items (if any), may be exchanged within seven (7) days of the initial purchase date, as long as the product is unused and unsoiled, with all tagging still intact.
We will occasionally, at our own discretion, conduct sales on merchandise and other products. All sales on discounted products are final. Exchanges are not offered on sale products.
Classes and Series: Purchases of series can be made online on our website or in the studio. Any packages that have been purchased anywhere other than ALLY platforms and in-studio will not be honored.
All credit bundle memberships will be activated on the day of purchase, and expire/terminate based on individual validity periods stated under the membership option. For promotional sales, we may offer Credit Bundles that have a shorter expiry than the standard expiry dates of our Credit Bundles. This will be made clear at the point of purchase and in the confirmation email. We will not be able to extend these Credits beyond the expiry date in any circumstances. No other discounts are available on promotional Credit Bundles. Promotional offers are subject to our discretion and may be withdrawn at any time and without notice.
Credit Bundle Memberships: Credit Bundle Membership holders will receive the number of classes commensurate with the package purchased. Such classes may be redeemed at the studio until such time that the package is exhausted, whether through consumption or expiry.
Credit Bundle Membership holders may transfer or gift classes to third parties, including to other members with a valid account with ALLY. ALLY makes no guarantee on the availability of classes, as access to classes is on a space-available basis.
Credit Bundle Membership holders are reminded to add their debit or credit card on file in their ALLY account.
Refund Policy: As applicable, all credit bundle memberships are non-refundable. No exceptions once the purchase is made. We do not offer refunds on purchases for our services, beyond your statutory rights. We plead that you are comfortable and certain about our studio and product offerings before making extravagant purchases. We will, however, grant exceptions under extenuating circumstances, the discretion of which is left to ALLY’s management. A $300 processing fee will be charged for clients who dispute a payment and file for a chargeback.
Termination: You agree that ALLY, in its sole discretion and for any or no reason, may terminate any account (or any part thereof) you may have with ALLY or use of the Site and/or Studio and remove and discard all or any part of your account or any content uploaded by you, at any time.
ALLY may also, in its sole discretion and at any tim,e discontinue providing access to the Site and/or Studio, or any part thereof, with or without notice. You agree that any termination of your access to the Site or any account you may have or portion thereof and/or Studio may be effected without prior notice, and you agree that ALLY will not be liable to you or any third party for any such termination, provided that, if ALLY terminates your account other than due to breach by you of these Terms, ALLY shall refund a pro-rata proportion of the fee paid for the memberships in which such termination takes effect.
ALLY does not permit copyright-infringing activities on the Site and reserves the right to terminate access to the Site and remove all content submitted by any persons who are found to be repeat infringers. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of the Site and/or Studio may be referred to the appropriate law enforcement bodies. These remedies are in addition to any other remedies that ALLY may have at law.
Health Waiver: We strongly recommend that you get advice from a doctor first, before partaking in any ALLY classes. For safety reasons, you are responsible for correctly using our facilities and agree to keep to the conditions in the health waiver, which you agreed to when registering for a User Account on our Website.
Assigning Guests: All guests booked using the account holder’s credits must have an ALLY account and have their health waiver signed. It is the membership holder’s responsibility to ensure that the guests have completed their health waiver. Failing to do so will result in the health and safety liability falling on the membership holder.
Intellectual Property: The content on the Site and mobile apps, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos interactive features and the like (“Content”) and the trademarks, service marks and logos contained therein (“Marks”), are owned by or licensed to ALLY, subject to copyright and other intellectual property rights under the law.
Content on the website is provided to you as is for your information and personal use only and may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. We reserve all rights not expressly granted in and to the website and the Content. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the website or services provided by you to Company are non-confidential and shall become the sole property of ALLY.
You agree not to engage in the use, copying, or distribution of any of the Content other than expressly permitted herein. You agree not to circumvent, disable, or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the website or the Content therein.
Entire Agreement & No Waiver: The Terms of Service, together with our Privacy Policy (collectively, the “Agreement”), and any other legal notices published on the Services, shall constitute the entire agreement between you and us concerning the Services, and supersedes all prior terms, agreements, discussions, and writings regarding the Services. If any provision of the Terms of Service is found to be unenforceable, then that provision shall not affect the validity of the remaining provisions of the Terms of Service, which shall remain in full force and effect.
No waiver of any term of the Terms of Service shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under the Terms of Service shall not constitute a waiver of such right or provision.
Warranty Disclaimer and Limitation of Liability: You agree that attendance at or use of any such classes, activities, or other services is solely at your own risk. In no event shall ALLY be liable for any injury, loss, claim, damage or any special, exemplary, punitive, incidental or consequential damages of any kind, whether based in contract, tort or otherwise, which arises out of or is any way connected with a user’s attendance or participation in a class, service or appointment made through the site, or the performance or non-performance in connection with the services.
All information, goods, services, products, and experiences are provided by ALLY on an “as-is” basis only. The entire risk as to the quality and performance of the goods, services, products, and experiences remains with you. Should the goods, services, products, and/or experiences prove defective after purchase, you assume the entire cost of such defect. ALLY provides no representations and warranties, express or implied, including the implied warranties of fitness for a particular purpose, merchantability, and non-infringement.
Dispute Resolution: Generally, if a dispute arises between ALLY and you, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. We strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation. Kindly drop us an email at reach@ally.family
Contacting Us: If you have any questions about the Terms and Conditions, please contact us at reach@ally.family