Key Responsibilities

1. Capture weekly in-class (Ride/Reformer/Chair Pilates) photos/videos for promotional purposes.
2. Support the team in developing marketing campaigns/events/members’ engagement activities.
3. Assist with the creation of engaging visuals for social media, newsletters, and the studio’s website.

​​Working hours (15 Hours/Week, Part-time)

1. You must be able to work non-traditional hours and adapt based on business needs and operating hours including early mornings and late evenings, weekends and holidays, with a minimum commitment of 3 months.

Overview:

As the Assistant Studio Manager, you will be responsible for working closely with all staff on the ground to uphold exceptional servicing standards. You will be the role model for all staff on the ground. As a leader, you will be monitoring staff performance, as well as their welfare. Efficiency, cleanliness and tidiness of the studio will be a big part of your role! We are looking for proactive, hard-working, detail-focused, reliable, team-oriented, and forward-thinking problem solvers with approachable, high energy, and outgoing personalities with a strong excitement for our brand and a desire to build a tight-knit ALLY community.

Key Responsibilities:

• Studio Operations 
  • Provide first-class hospitality to customers at all times
  • Greeting, assisting, checking in customers, answering any customer queries in person or by phone, and working efficiently with business management software to register customers and process payments. 
  • Guide customers about studio offerings, promotions, and special events
  • Take initiative and be proactive in handling customers and deliver custom solutions to meet the client’s needs and request
  • Carrying out daily, weekly and quarterly scheduled tasks for the maintenance of space and ensuring the cleanliness and hygiene of the studio are met.
  • Handle all customer service requests and email responses. 
  • Report any matters regarding malfunctions, damages, or potential problems to the Studio Manager.
    
• People Management 
  • To lead by example, ensuring all FOH and BAR employees are working and carrying out daily tasks efficiently and according to Company SOP to deliver excellence. 
  • To keep the team updated with knowledge of studio programs, products & services, on-going promotions, instructors, etc. 
  • Reach out to customers to better understand and continuously improve engagement and service standards.
  • To update the Studio Manager on staff welfare and performance.

• Stock Management and Procurement  
  • Ensuring the upkeep of front-of-house and bar inventory stock, purchasing and ordering of products when inventory drops to a specified level. 
  • Maintaining efficiency, tidiness and cleanliness of the storage spaces in the studio. 

• Administrative Duties
  • Any other duties assigned.

Requirements: 

• Minimum of 1 to 2 years of prior service industry experience 
• Strong hospitality skills with knowledge of principles and processes for providing customer service
• Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with clients, peers, and supervisors.
• Excellent organization and time management skills.
• Detail-oriented mindset, with an eye for customer satisfaction and cleanliness.
• Great communication and problem-solving skills.
• Proven dependability and reliability.
• Friendly, outgoing personality and can-do, optimistic attitude.
• Ability to work in a fast-paced environment.
• Love for fitness and enthusiasm for the ALLY brand.
• Able to work non-traditional hours and adapt based on business needs including early morning and late evenings, weekends, and holidays. 
• The Full-time Assistant Studio Manager must be available to work 44 hours of scheduled shifts per week. 

Overview:

As the Front-of-House, you will be the spokesperson of the studio. You’ll provide top-quality customer service and hospitality to every customer that walks through our doors. General duties include checking in members upon arrival and assisting members with class bookings and other queries. You will also assist the Baristas in bar operations during peak hours. We are looking for hard-working, reliable, team-oriented, and forward-thinking individuals with approachable, high-energy, and outgoing personalities. 

• Provide first-class hospitality to customers at all times
• Greeting, assisting, checking in customers, answering any customer queries in person or by phone, and working efficiently with business management software to register customers and process payments.
• Work closely with team members across departments including instructors and bar to ensure exceptional customer experience is delivered.
• Guide customers about studio offerings, promotions, and special events.
• Take initiative and be proactive in handling customers and delivering custom solutions to meet
  the client’s needs and requests.
• Assist studio supervisor with daily studio tasks and other projects when necessary.
• Assist the bar manager with any operational task when necessary.
• Full-time front-of-house staff to handle all customer service requests and email responses.

Requirements:

• Strong hospitality skills with knowledge of principles and processes for providing customer service
• Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with clients, peers, and supervisors.
• Excellent organization and time management skills.
• Detail-oriented mindset, with an eye for customer satisfaction and cleanliness.
• Great communication and problem-solving skills.
• Proven dependability and reliability.
• Friendly, outgoing personality and can-do, optimistic attitude.
• Ability to work in a fast-paced environment.
• Love for fitness and enthusiasm for the ALLY brand.
• Able to work non-traditional hours and adapt based on business needs including early morning and late evenings, weekends, and holidays. 
• Full-time Front-of-House must be available to work 44 hours of scheduled shifts per week.

Overview:

As the Front-of-House, you will be the spokesperson of the studio. You’ll provide top-quality customer service and hospitality to every customer that walks through our doors. General duties include checking-in members upon arrival and assisting members with class bookings and other queries. You will also assist the Baristas in bar operations during peak hours. We are looking for hard-working, reliable, team-oriented, and forward-thinking individuals with approachable, high-energy, and outgoing personalities. 

Working hours (Part-time):

1. You must be able to work non-traditional hours and adapt based on business needs and operating hours including early morning and late evenings, weekends, and holidays.
2. Part-time Front-of-House must be available to work a minimum of 3 shifts per week and have a minimum commitment of 3 months of employment.

Overview:
We are searching for an engaging, well-spoken, energetic, and enthusiastic barista who is passionate about food and beverage preparation and education. You will greet customers, answer their questions, take orders, accept payments, and prepare and serve quality food and drinks. As a barista in our studio bar, you will continuously expand your knowledge of food and beverage quality controls, preparation methods, presentation, menu expansion, and inventory management. You will also be tasked with solidifying the foundation of the bar and strategizing how we can attract new customers. You should be committed to providing customers with excellent service. You should also be positive, friendly, polite, knowledgeable, and a fast learner.

• Provides high-level of coffee service during busy hours, including making a variety of espresso and non-espresso drinks as well as smoothies
• Preparing and serving simple food items 
• Answering customers’ questions about menu choices
• Promoting and recommending menu options to customers
• Provide first-class hospitality to customers at all times
• Work closely with team members across departments including instructors and Front-of-House to ensure the exceptional customer experience is delivered. 
• Greeting, assisting, checking in customers, answering customer queries in person or by phone, and working efficiently with business management software to register customers and process payments.
• Guide customers about studio offerings, promotions, and special events
• Take initiative and be proactive in handling customers and deliver custom solutions to meet the client’s needs and request
• Assist studio supervisor with daily studio tasks and other projects when necessary
• Manage bar inventory and stock. 
• Liaise with baker for baked goods orders for the bar
• Carrying out daily, weekly and quarterly scheduled tasks for maintaining space and ensuring the cleanliness and hygiene of the studio are met.

Requirements: 

• Minimum of 1 year of prior barista experience
• Strong hospitality skills with knowledge of principles and processes for providing customer service
• Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with clients, peers, and supervisors.
• Excellent organization and time management skills.
• Detail-oriented mindset, with an eye for customer satisfaction and cleanliness.
• Great communication and problem-solving skills.
• Proven dependability and reliability.
• Friendly, outgoing personality and can-do, optimistic attitude.
• Ability to work in a fast-paced environment.
• Love for fitness and enthusiasm for the ALLY brand.
• Able to work non-traditional hours and adapt based on business needs including early morning and late evenings, weekends, and holidays. 
• Full-time Baristas must be available to work 44 hours of scheduled shifts per week.

Overview:

We are searching for an engaging, well-spoken, energetic, and enthusiastic barista who is passionate about food and beverage preparation and education. You will greet customers, answer their questions, take orders and accept payments, and prepare and serve food and drinks. As a barista in our studio bar, you will continuously expand your knowledge of food and beverage quality controls, preparation methods, presentation, and menu expansion. You will also be tasked with solidifying the foundation of the bar and strategizing how we can attract new customers. You should be committed to providing customers with excellent service. You should also be positive, friendly, polite, knowledgeable, and a fast learner.