Overview

The Bar Manager will be responsible for overseeing the operation of the bar areas within ALLY Singapore. Our ideal candidate will have extensive hospitality experience, be highly organized, and possess good communication skills and excellent leadership skills to ensure smooth service delivery, an exceptional guest experience, and meet business targets. This role will also involve managing a team, maintaining high standards of cleanliness, food safety, and compliance, as well as managing budgets and inventory. As one of the critical roles in the business, you will work closely with other managers to ensure consistency and targets are met and that multiple departments run smoothly for a successful bar operation. Candidates with prior experience working in F&B or similar establishments or as a barista are a plus.

Key Responsibilities

Bar Operations:

• Manage the day-to-day operations of the Bar, leading by example and alignment with our mission, vision, and values, and being accountable for their overall performance.
• Ensure upkeep of bar inventory stock, purchasing and ordering of products, and assessing business operations when inventory drops to a specified level.
• Solicits member feedback and identifies improvement goals to meet members’ needs, resolve problems, and generate new ideas for programs and services to maintain member satisfaction. 
• Ensure all food and beverage items are prepared and presented in line with company standards.
• Maintain cleanliness and organization of the coffee station and surrounding areas.

People Management:

• Lead, supervise, and motivate a team of bar staff, ensuring consistent delivery of excellent customer service.
• Manage and coordinate vendor relationships including sourcing and shortlisting vendors.

​​Training and Development:

• Develop and conduct training for new and existing staff members, ensuring they are familiar with service standards and safety regulations.
• Review staff and business to ensure top operations and service standards are met.
• Provide coaching, feedback, and follow-through to drive morale, engagement, confidence, and high energy of the Bar team.
• Focusing on the innovation, testing, and improvement of coffee-related products and techniques.

Working hours

You must be able to work non-traditional hours and adapt based on business needs and operating hours including early morning and late evenings, weekends, and holidays. You must be able to commit 5 days a week a minimum of 44 hours a week. The job entails on-ground shifts, as well as, office days. 

Overview:

As the Front-of-House, you will be the spokesperson of the studio. You’ll provide top-quality customer service and hospitality to every customer that walks through our doors. General duties include checking in members upon arrival and assisting members with class bookings and other queries. You will also assist the Baristas in bar operations during peak hours. We are looking for hard-working, reliable, team-oriented, and forward-thinking individuals with approachable, high-energy, and outgoing personalities. 

• Provide first-class hospitality to customers at all times
• Greeting, assisting, checking in customers, answering any customer queries in person or by phone, and working efficiently with business management software to register customers and process payments.
• Work closely with team members across departments including instructors and bar to ensure exceptional customer experience is delivered.
• Guide customers about studio offerings, promotions, and special events.
• Take initiative and be proactive in handling customers and delivering custom solutions to meet
  the client’s needs and requests.
• Assist studio supervisor with daily studio tasks and other projects when necessary.
• Assist the bar manager with any operational task when necessary.
• Full-time front-of-house staff to handle all customer service requests and email responses.

Requirements:

• Strong hospitality skills with knowledge of principles and processes for providing customer service
• Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with clients, peers, and supervisors.
• Excellent organization and time management skills.
• Detail-oriented mindset, with an eye for customer satisfaction and cleanliness.
• Great communication and problem-solving skills.
• Proven dependability and reliability.
• Friendly, outgoing personality and can-do, optimistic attitude.
• Ability to work in a fast-paced environment.
• Love for fitness and enthusiasm for the ALLY brand.
• Able to work non-traditional hours and adapt based on business needs including early morning and late evenings, weekends, and holidays. 
• Full-time Front-of-House must be available to work 44 hours of scheduled shifts per week.

Overview:
As the Front-of-House, you will be the spokesperson of the studio. You’ll provide top-quality customer service and hospitality to every customer that walks through our doors. General duties include checking-in members upon arrival and assisting members with class bookings and other queries. You will also assist the Baristas in bar operations during peak hours. We are looking for hard-working, reliable, team-oriented, and forward-thinking individuals with approachable, high-energy, and outgoing personalities. 

Working hours (Part-time):
You must be able to work non-traditional hours and adapt based on business needs and operating hours including early morning and late evenings, weekends, and holidays.

Part-time Front-of-House must be available to work a minimum of 3 shifts per week and have a minimum commitment of 3 months of employment.

Overview:
We are searching for an engaging, well-spoken, energetic, and enthusiastic barista who is passionate about food and beverage preparation and education. You will greet customers, answer their questions, take orders, accept payments, and prepare and serve quality food and drinks. As a barista in our studio bar, you will continuously expand your knowledge of food and beverage quality controls, preparation methods, presentation, menu expansion, and inventory management. You will also be tasked with solidifying the foundation of the bar and strategizing how we can attract new customers. You should be committed to providing customers with excellent service. You should also be positive, friendly, polite, knowledgeable, and a fast learner.

• Provides high-level of coffee service during busy hours, including making a variety of espresso and non-espresso drinks as well as smoothies
• Preparing and serving simple food items 
• Answering customers’ questions about menu choices
• Promoting and recommending menu options to customers
• Provide first-class hospitality to customers at all times
• Work closely with team members across departments including instructors and Front-of-House to ensure the exceptional customer experience is delivered. 
• Greeting, assisting, checking in customers, answering customer queries in person or by phone, and working efficiently with business management software to register customers and process payments.
• Guide customers about studio offerings, promotions, and special events
• Take initiative and be proactive in handling customers and deliver custom solutions to meet the client’s needs and request
• Assist studio supervisor with daily studio tasks and other projects when necessary
• Manage bar inventory and stock. 
• Liaise with baker for baked goods orders for the bar
• Carrying out daily, weekly and quarterly scheduled tasks for maintaining space and ensuring the cleanliness and hygiene of the studio are met.

Requirements: 

• Minimum of 1 year of prior barista experience
• Strong hospitality skills with knowledge of principles and processes for providing customer service
• Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with clients, peers, and supervisors.
• Excellent organization and time management skills.
• Detail-oriented mindset, with an eye for customer satisfaction and cleanliness.
• Great communication and problem-solving skills.
• Proven dependability and reliability.
• Friendly, outgoing personality and can-do, optimistic attitude.
• Ability to work in a fast-paced environment.
• Love for fitness and enthusiasm for the ALLY brand.
• Able to work non-traditional hours and adapt based on business needs including early morning and late evenings, weekends, and holidays. 
• Full-time Baristas must be available to work 44 hours of scheduled shifts per week.

We are searching for an engaging, well-spoken, energetic, and enthusiastic barista who is passionate about food and beverage preparation and education. You will greet customers, answer their questions, take orders and accept payments, and prepare and serve food and drinks. As a barista in our studio bar, you will continuously expand your knowledge of food and beverage quality controls, preparation methods, presentation, and menu expansion. You will also be tasked with solidifying the foundation of the bar and strategizing how we can attract new customers. You should be committed to providing customers with excellent service. You should also be positive, friendly, polite, knowledgeable, and a fast learner.

Working hours (Part-time):
You must be able to work non-traditional hours and adapt based on business needs and operating hours including early morning and late evenings, weekends, and holidays.

Part-time Front-of-House must be available to work a minimum of 3 shifts per week and have a minimum commitment of 3 months of employment.