Overview:

The Full-time Supervisor is ultimately accountable for every aspect of the business from people, customer service, community, product, operations, business performance, and profitability. You will work closely with other managers to ensure consistency and targets are met and that multiple departments run smoothly for a successful studio operation. Our ideal candidate will possess exceptional customer service and communication skills, be able to thrive in a team-oriented environment and have an infectious passion for fitness.

People Management:

• Serve as the day-to-day leader for all supervisors and front-of-house crew, leading by example and in alignment with our mission, vision, and values, and accountable for their overall performance.
• Identify and plan recruitment of potential candidates to join the ALLY family.
• Manage and coordinate vendor relationships including sourcing and shortlisting of vendors and procurement
• Manage staff welfare, morale, and drive of the ALLY FOH, Bar, and Coaches.

Studio Operations:

• Manage the day-to-day operations of the studio and ensure the studio delivers operating excellence.
• To implement SOP, specifically managing and training the front-of-house staff
• To upkeep team with knowledge of studio programs, products & services, promotions, instructors, etc.
• Reach out to customers to better understand and continuously improve engagement and service standards.
• Handle all customer service requests and email responses. 
• Ensure upkeep of front-of-house and bar inventory stock, purchasing and ordering of products, and assessing business operations when inventory drops to a specified level.
• Weekly reporting on studio operations during WIP.

Working hours:

1. You must be able to work non-traditional hours and adapt based on business needs and operating hours including early morning and late evenings, weekends, and holidays.
2. You must be able to commit 5 days a week, a minimum of 44 hours a week on a rotating shift basis – 4 work days followed by 1 rest day, and repeat.

Overview:

As the Front-of-House, you will be the spokesperson of the studio. You’ll provide top-quality customer service and hospitality to every customer that walks through our doors. General duties include checking-in members upon arrival and assisting members with class bookings and other queries. You will also assist the Baristas in bar operations during peak hours. We are looking for hard-working, reliable, team-oriented, and forward-thinking individuals with approachable, high-energy, and outgoing personalities. 

Working hours (Part-time):

1. You must be able to work non-traditional hours and adapt based on business needs and operating hours including early morning and late evenings, weekends, and holidays.
2. Part-time Front-of-House must be available to work a minimum of 3 shifts per week and have a minimum commitment of 3 months of employment.

Working hours (Full-time):

1. You must be able to work non-traditional hours and adapt based on business needs and operating hours including early morning and late evenings, weekends, and holidays.
2. Full-time Front-of-House must be available to work 44 hours of scheduled shifts per week.

Overview:

We are searching for an engaging, well-spoken, energetic, and enthusiastic barista who is passionate about food and beverage preparation and education. You will greet customers, answer their questions, take orders and accept payments, and prepare and serve food and drinks. As a barista in our studio bar, you will continuously expand your knowledge of food and beverage quality controls, preparation methods, presentation, and menu expansion. You will also be tasked with solidifying the foundation of the bar and strategizing how we can attract new customers. You should be committed to providing customers with excellent service. You should also be positive, friendly, polite, knowledgeable, and a fast learner.

Working hours (Part-time):

1. You must be able to work non-traditional hours and adapt based on business needs and operating hours including early morning and late evenings, weekends, and holidays.
2. Part-time Baristas must be available to work a minimum of 3 shifts per week and have a minimum commitment of 3 months of employment.

Working hours (Full-time):

1. You must be able to work non-traditional hours and adapt based on business needs and operating hours including early morning and late evenings, weekends, and holidays.
2. Full-time Front-of-House must be available to work 44 hours of scheduled shifts per week.