In appreciation of the loyalty of our valued members, the following measures will be undertaken:
From 1st January 2023 and in our subsequent membership quarters:
How do I earn Sweat points and Club points?
All members will earn one (1) Sweat point and one (1) Club point for every class taken at ALLY (including classes that require 2 credits to book). Only classes booked using direct ALLY Class Credits will count towards your Sweat points and Club points earnings.
Do all class bookings earn Lifetime Club points towards my ALLY Lifetime Milestone rewards?
Only classes booked using direct ALLY Class Credits will count towards your ALLY Lifetime Milestone reward.
If I book and attend classes using an alternative booking platform (eg. ClassPass), will I still be able to earn ALLY Loyalty Points – Sweat points and Club points?
No. From 1st January 2023, no Sweat points and Club points will be awarded if you book using alternative booking platforms. Classes taken will not count towards your ALLY Lifetime Milestone rewards as well.
To continue earning Loyalty Points and enjoying the rewards and benefits, kindly create an ALLY account with us and begin your journey with us.
I have been booking and attending classes using an alternative booking platform (eg. ClassPass), will I still be able to purchase the First-timer Trial Class credit Bundle?
Yes!
For existing ClassPass users
You can access your ALLY account with the following steps:
I am a ClassPass member and have been attending ALLY classes through ClassPass. Will I still be able to use my Store Credits accumulated during Membership Quarter 4, from 1 October 2022 to 31 December 2022?
Yes! Our Store Credit Redemption T&Cs apply, kindly refer below for details. Kindly note that Store Credits cannot be exchanged for cash.
To continue earning Loyalty Points and enjoying the rewards and benefits, kindly create an ALLY account with us and book classes using direct ALLY Class Credits.
Do class bookings using Complimentary Class Credits count towards earning Sweat points, Club points, and Lifetime Club points?
Complimentary Class Credits are single credits or credit bundles that are credited into your account Free Of Charge (eg. Credit Bundles won during a giveaway or studio event, SQUAD Credits, Birthday Credits, etc).
Classes attending using these Complimentary Class Credits do not earn you any Sweat points and Club points. However, it does count towards your Lifetime Club points to hit your Lifetime Milestones.
In addition, all late cancellations and no-shows do not earn you points under the AllySweat Loyalty Program.
We encourage you to book classes directly with us. Unlock greater booking flexibility and bigger rewards when you book directly with ALLY.
For any questions regarding your AllySweat Loyalty account, kindly email us at [email protected]
AllySweat is a complimentary loyalty membership program open to all members. It is our way of recognizing and rewarding our most loyal members, we are making ALLY a lifestyle. As a member, you’ll enjoy exclusive benefits to make your experiences with ALLY even more sweat-worthy.
Unique to AllySweat, the timing of the program is based on annual quarters (SGT). All Sweat points and Club points accrued are strictly for the specified membership quarter only. All points do not carry forward to the next quarter. The membership quarters are defined as (dates inclusive):
Quarter 1: 1 January to 31 March
Quarter 2: 1 April to 30 June
Quarter 3: 1 July to 30 September
Quarter 4: 1 October to 31 December
You’ll earn one (1) Sweat point and one (1) Club point for every class you take at ALLY starting from 1 October 2022.
If you earn 35 Club points during the quarter, you will be in the Club Tier.
If you earn 75 Club points during the quarter, you will be in the Resident Tier.
Once you earned enough Club points and reached a higher membership tier, you’ll automatically be upgraded within the next day. Benefits will kick in within the next day. You’ll retain the status until the end of the following quarter.
Your Store Credits can be used to redeem your favorite smoothie, class credits, or even offset your next credit bundle purchase*. Inform our Barista or Front of House that you’ll like to use your Store Credits during a purchase at the studio, or click “APPLY Store Credits” when making a Class Credit Bundle purchase on our mobile app.
Terms and Conditions for Store Credit redemption
For all neighborhood bar beverage purchases:
All beverage purchases paid using Store Credits must be made in full. Partial payments by combining Store Credits and Card payment is not allowed. See the example below:
Store Credit balance: S$6
Scenario 1: Payment of a S$12 smoothie by using S$6 Store Credits + S$6 Visa payment NOT allowed.
Scenario 2: Payment of a S$4.50 coffee using Store Credits allowed. The remaining Store Credit balance after purchase is S$1.50.
For Retail and Class Credits Bundle purchases:
You can use your Store Credit balance to offset the final price of your purchase. You must use all Store Credits in one transaction. (eg. Your Store Credits balance will be S$0.00) See the example below:
Store Credit balance: S$55
Scenario 1: Payment of a S$32 cropped tank top by using S$22 Store Credits + S$10 Visa payment NOT allowed.
Scenario 2: Payment of a S$32 cropped tank top by using S$32 Store Credits is allowed. The remaining Store Credit balance after purchase is S$23.
Scenario 3: Payment of a S$125 Promotional Credit bundle using Store Credits allowed. After offsetting the final payment price, your remaining balance to be paid by Card payment is S$70. The remaining Store Credit balance after purchase is S$0.00
The Gift voucher with full redemption information will be sent to the email address registered in your ALLY membership account. This benefit may differ across each membership tier.
Store credits are automatically credited to your ALLY membership account with every 5 Sweat points you earn. Store Credits are in SGD and do not expire.
As part of the AllySweat program, new lifetime milestones will be recognized. Click here!
As long as you have an ALLY account with us, you’ll automatically be enrolled in the AllySweat loyalty program.
UPDATE: From our upcoming membership quarter, 1st January to 31st March 2023, only classes booked using direct ALLY Class Credits will count towards your Sweat points and Club points earnings, and your ALLY Lifetime Milestone rewards. Refer above for more details.
For existing ClassPass members:
ClassPass members who attend class with ALLY can access their ALLY account with the following steps:
For members who have a separate ALLY account as well as a ClassPass account:
Please be informed that transfer or combination of Sweat points, Club points, and Store Credits you have earned in each account during the membership quarter is not allowed.
Complimentary Class Credits such as SQUAD Credits and any credit bundles that are credited into your account Free Of Charge (eg. Credit Bundles won during a giveaway or studio event). Classes attending using these credits do not earn you Sweat points and Club points under the AllySweat Loyalty Program, but it does earn you Lifetime Club points to hit your AllySweat Lifetime Milestones!
In addition, all late cancellations and no-shows do not earn you points under the AllySweat Loyalty Program.
For any questions regarding your AllySweat Loyalty account, kindly email us at [email protected]
No, all promotions cannot be stacked with Club and Resident bar privilleges.
Here at ALLY, we offer you the new standard of what boutique fitness has to offer. Swing by and join the squad in an adrenaline-pumping and inspiring 50-minute rhythm cycling class. We ride and move to the beat of the music, incorporating upper body choreography and movement for that extra excitement and pump.
Getting sweaty and working out is an important facet of creating a balanced lifestyle. We recommend friends that are new to group fitness classes to experience the benefits of incorporating a little sweat-out session in your day, and our Essentials 50 ride class most definitely is the best option to kickstart your journey!
There’s a ride for everyone! Our Essentials 50 class is our flagship ride, designed for individuals across all fitness levels. Our essential ride class is your perfect first stepping stone, emphasizing the ride foundation with simpler routines. You’ll still benefit the mind and body as much as our signature and advanced classes. Our rockstar instructors and friendly front desk team will bring you through the ALLY experience, setting a solid foundation for you before you explore and grow further with your squad.
We recommend that you come in your workout gear, and a handy water bottle, and we got the rest covered! Wear something that will not restrict your movements and something that you will feel comfortable sweating in, and bring a handy water bottle and socks.
At the studio, you will change into our Shimano cycle shoes (SPD-SL compatible cleats) which we provide at no extra charge as long as you book into a class. It is compulsory to wear a pair of socks when you ride for hygiene purposes. If you forgot to bring a pair of socks, we sell plain socks at the studio as well. Sweat towels will be provided, and post-class shower amenities by Aesop are provided as well.
Download our mobile app (ALLY SG), and create an ALLY account. As a First Timer, you enjoy our introductory offers: First Timer – (5) Sessions at SGD 99. You can purchase your introductory offer online or in-studio and start booking classes.
We recommend you pick a bike on the second or third row so that you can follow your squad in the first row. Trust us, it helps! After booking, You will receive an email that shares more information before your first class. Arrive at least 15 minutes before your first class just to settle into our amazingly huge studio and enjoy the facilities and amenities offered.
We cannot wait to ride with you shortly! A lot goes into the final minutes before class, so please read the following to understand more about your Pre-class Ritual:
We recommend all members to arrive early, preferably at least 15 minutes before class, especially if it’s your first time at ALLY. Take time to prime yourself before your big adventure.
Last check-in for all first-timers to the studio: 5 minutes before the scheduled class time.
Last check-in for other members: Scheduled class time.
***As part of our studio policy to practice punctuality and fairness, we reserve the right to deny entry to members who arrive past the start time of the class and to first-timers who fail to attend the pre-class foundation.***
Pre-class Ritual
5 minutes BEFORE the class time:
BIKE FOUNDATIONS & FAMILIARISATION
Coaches will invite all new members and first-time riders into the cycle room. For other members that need a refresher on their bike setup, the use of the resistance knob or the SprintShift lever may enter now.
Scheduled class time:
READY, SET UP, GO!
Cycle room doors will open for all remaining members to enter the cycle room to set up their bikes and prepare for class.
3 minutes AFTER the class time:
THE FIRST SONG STARTS NOW
Cycle room doors will close, and class will begin. Members who are not in the cycle room 3 minutes after the scheduled class time will not be able to join the class.
Park right at the building! We are located on level 2 of Manulife Tower, at 8 Cross Street. Parking at level 2 will grant you direct access to the studio. If you are coming by public transport or private hire, take the escalator right beside the drop-off point located at Cheang Wan Seng Place Street, which brings you straight into our studio space.
This is your new healthy hangout. We want you to treat this space as your second home. Come for a workout in our semi-circular cycle room, refresh in our change rooms with complete amenities, before refueling at our studio bar, neighborhood, serving freshly pulled espresso coffee and energy smoothies. If you choose to lounge and get some work done at the studio, you are more than welcome to do so. It’s your space after all!
We provide 3 different ride classes – Essentials 50, Signature 60, and Advanced 75. Keep a look out for themed classes that happen frequently as well.
Essentials 50
This is our flagship ride, designed for individuals across all fitness levels. With a mix of cardiovascular conditioning and strength training, this class is programmed to a meticulously curated playlist that will energise and challenge you.
Signature 60
A 60-minute ride tailored to those looking for an extra push. Feel the burn in our signature high-intensity sequence that will build muscular strength and power. Expect higher resistance, more sprints, and longer runs.
Advanced 75
Let’s aim higher! Switch up your regular fitness routine and stretch your endurance with this exhilarating 75-minute class. Advanced 75 is truly transformative, and will push you, both physically and mentally, beyond your limits.
Themed classes
Here at ALLY, we bring vibes to a whole new level. Attend special themed classes that push your energy to the next level. Check our IGS for themed classes releases.
Community classes
Community classes are free-to-attend classes led by our newest instructors for all members. You’ll need an active credit in your account to book a bike in the class.
Community classes are free-to-attend classes led by our newest instructors for all members. You’ll need an active credit in your account to book a bike in the class.
Return credit
You’ll receive a return credit within the next day to use it at the studio again. This complimentary class credit will expire in 30 days.
Exclusions
The return credit does not apply to the following bookings:
Terms
Regular class booking terms apply. No-shows and late cancellations will result in a forfeiture of class credits. Promotions are not stackable. For all Community Classes, its terms will supersede any other terms of existing studio promotions.
Think airport lounge, think primo hotels. Lather yourself in our Aesop shower amenities leaving you feeling fresh as a rockstar. Separate men’s and women’s specific amenities are provided in respective change rooms as well.
Yes and yes! There are ample spaces in the studio that are made for you to lounge and relax before and even after class. Pre-order and grab your recovery or celebratory smoothie at our in-studio bar – neighborhood – after your workout and receive a 10% discount.
Head over to www.ally.family to learn more about our credit bundle offerings. At the moment, we offer single-class credits and credit bundles memberships. For all corporate partners, write to us at [email protected] to enquire about how to become an ALLY Partner.
You will need an active credit bundle to book classes at ALLY.
All standard credit bundle memberships have a validity of 3 months from the day of purchase. The validity period for promotional credit bundles may differ. Credits can be used for all classes. Use your credits whenever and however suits you, giving you complete freedom to personalize your fitness schedule. Guest-assigning feature is available for all Standard Credit Bundles. You may book up to 3 bikes per class and assign the bikes to your friends and family, depending on your credit balance. Bikes must be assigned to your guest ALLY account on the booking summary page on the mobile app.
You can do so directly from the ‘BUY CLASSES’ tab on the website or mobile application. Alternatively, you can do so at the studio as well. If you are unsure of which membership or credit bundles are best suited for you, drop us a call at +65 6518 9588 or an email at [email protected] and we will be happy to assist. If you wish to make an advance purchase and subsequently make payment at the studio, please drop us a call or email and we will be glad to accommodate.
Depending on the Terms and Conditions of the Credit Bundle you have purchased, you may be allowed to share Credit Bundles with 1 or 2 other ALLY members.
All sales are final. As applicable, credit bundles and membership are non-refundable. No exceptions once a purchase is made. We do not offer refunds on purchases for our services, beyond your statutory rights. We plead that you are comfortable and certain about our studio and product offerings before making extravagant purchases.
We provide Credit Validity Extension at S$30 for 30 days, purchase can be made on our website.
Complimentary extensions of series are based on a case-by-case basis. If you require an extension, kindly drop us an email at [email protected] with relevant documentation and we will gladly assist.
If our studio is forced to close as a result of government measures, all packages and memberships will be automatically frozen – you don’t need to do anything.
Download our mobile app (ALLY SG) and book your next class! Our online schedule is released up to 2 weeks in advance and the booking window opens every Monday at 9:00 PM, for classes held in the next week from Monday to Sunday. Set your alarms to guarantee a higher chance to secure your favorite bike and instructor. You can book into any class up to 5 mins before the start time. (bookings via ClassPass close 15 minutes before the start time) If your preferred class is fully booked, you can add yourself to the online waitlist to try your luck at grabbing a spot.
The waitlist for classes opens when the class is fully booked online. You will move up the waitlist when members cancel their spots for that particular class. There is no guarantee that you will be allocated a spot, so do check your account to see if you have secured a bike in class or not. The waitlist is first-come-first-serve.
The waitlist will stop auto-enrolling members 12 hours before the start time of class. Classes will open up for booking on our schedule if there are any late cancellations. You may check the schedule and book into any available slots.
Note: All members must check in before the scheduled class time. Failing which, they will have their spots released to members on the waitlist, any walk-in members, or members who wish to switch spots.
A lot goes into the final minutes before class, so please read the following to understand more about your Pre-class Ritual. We recommend all members arrive early, preferably at least 15 minutes before class, especially if it’s your first time at ALLY. Take time to prime yourself before your big adventure.
Check-in
Last check-in for all first-timers to the studio (i.e your first class with us): 5 minutes before the scheduled class time.
Last check-in for other members: Scheduled class time. Failing which, your spot will be released to members on the waitlist, any walk-in members, or members who wish to switch spots.
As part of our studio policy to practice punctuality and fairness, we reserve the right to deny entry to members who arrive past the start time of the class and to first-timers who fail to attend the pre-class foundation.
If you booked using ClassPass
Kindly note that for all bookings made via ClassPass, while you will be guaranteed a spot in class, your spot number will only be confirmed at check-in. If available, you may choose to swap to your preferred spot when you check in for class. You will be asked to verify that you are the ClassPass account holder, and we reserve the right to turn away members who are unable to verify their membership details.
If you are booked in by a member as a guest
Please ensure that you have created an ALLY account with us, and have signed the waiver form before checking in on the day of your class.
Pre-class Ritual
5 minutes BEFORE the class time:
PRE-CLASS FOUNDATION
The instructor will invite all first-timers into the workout room. Members who need a refresher may join the pre-class foundation as well.
Scheduled class time:
READY, SET UP, GO!
Check-in for classes will not be allowed after this time. All other members will be invited into the workout room to prepare for class. Doors will close immediately after all members have entered.
3 minutes AFTER the class time:
CLASS BEGINS
Doors will close and the class will begin. Members not in the workout room 3 minutes after the scheduled class time will not be able to join the class.
As part of our studio policy to practice punctuality and fairness, we reserve the right to deny entry to members who arrive past the start time of the class and for first-timers who fail to attend the pre-class foundation.
As a safety precaution and to respect the experience of fellow guests, we ask that you only book yourself into classes that you know you can fully attend from start to finish (including the stretch). All classes start and end on time to respect your commitments outside of our space.
We practice a 12-hour cancellation policy. Kindly cancel your bike at least 12 hours before class to avoid a forfeiture of class credit. All members who arrive late or didn’t show up will have their credit forfeited for that class.
We also offer Private Rides to all members. Write to us at [email protected] if you would like to organize a private class.
Booking a guest into class using my class credits
Depending on the Terms and Conditions of the Credit Bundle you have purchased, you may be allowed to book up to 3 spots per class, and assign the spots to your friends and family members.
If you are booked in by a member as a guest
Please ensure that you have created an ALLY account with us, and have signed the waiver form before checking in on the day of your class.
We welcome all those who love to sweat and vibe out! All members, regardless of age, will have to sign a waiver form before their first class. Members below the age of 18 will have to have an accompanying adult present to sign the waiver form.
We have terminated our previous referral program. Keep a look out on our socials for the latest updates!
We have no qualms about bringing your phone into the cycle room, however, put it on flight safety mode and flip and face your mobile screen towards the ground to prevent any accidental light-up of the screen.
We’d love to have furry pets here! We do not offer pet sitting services at this time.
We love the little ones, but all infants and toddlers must be accompanied by a supervising adult at all times. All other children that are able to take care of themselves are welcome to lounge in the communal area. We might even offer a free smoothie to your young one.
Please click here for more details.
Please click here for more details.
