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Frequently Asked Questions

We have the answers to your most pressing questions right here. For any further queries you might have if they aren’t in this list, write to us at reach@ally.family and we will respond to you the soonest.
New To Ally

I’M NEW! WHAT CAN I EXPECT?

Here at ALLY, we offer you the new standard of what boutique fitness has to offer. Swing by and join our team in an adrenaline-pumping and inspiring 50-minute Ride class, or a high-toning Pilates class. With ample spaces to hang around outside of class and an in-studio bar for your refueling needs, there’s something for everyone.

Getting sweaty and working out is an important facet of creating a balanced lifestyle. We recommend friends who are new to group fitness classes to experience the benefits of incorporating a little sweat-out session in your day, and our Essentials classes most definitely is the best option to kickstart your journey! 

I HAVE NEVER DONE AN INDOOR CYCLING CLASS, WILL I BE OK?

There’s a ride for everyone! Our Essentials 50 class is our flagship ride, designed for individuals across all fitness levels. Our essential ride class is your perfect first stepping stone, emphasizing the ride foundation with simpler routines. You’ll still benefit the mind and body as much as our signature and advanced classes. Our rockstar instructors and friendly front desk team will bring you through the ALLY experience, setting a solid foundation for you before you explore and grow further with your team.

I HAVE NEVER DONE A REFORMER PILATES OR CHAIR PILATES CLASS, WILL I BE OK?

First-timers to our ALLY Reformer and Chair Pilates classes are encouraged to attend our Essentials 55 class which is inclusive of a 5-minute introduction to the Pilates Reformer or Pilates Chair

Our reformer classes are designed to accommodate participants of different fitness levels and abilities. We encourage first-timers to Pilates to attend Reformer Pilates classes first before attempting your first Chair Pilates class. It’s always a good idea to inform the instructor beforehand if you’re new to Pilates so that they can provide extra guidance and support throughout the class. 

WHAT DO I WEAR AND WHAT DO I BRING ALONG FOR CLASS?

ALLY Ride:

We recommend that you come in your workout gear, and a handy water bottle, and we got the rest covered! Wear something that will not restrict your movements and something that you will feel comfortable sweating in, and bring a handy water bottle and socks.

At the studio, you will change into our Shimano cycle shoes (SPD-SL compatible cleats) which we provide at no extra charge as long as you book into a class. It is compulsory to wear a pair of socks when you ride for hygiene purposes. If you forgot to bring a pair of socks, we sell plain socks at the studio as well. Sweat towels will be provided, and post-class shower amenities by Aesop are provided as well. 

ALLY Pilates:
Choose comfortable, fitted workout attire that allows for ease of movement, along with your water bottle and hair tie (if needed). It is compulsory to wear Pilates grip socks when you attend our ALLY Reformer or Chair Pilates classes. In the event that you have forgotten to bring your Pilates grip socks, you can purchase them from our friendly front desk. Sweat towels will be provided, and post-class shower amenities by Aesop are provided as well.

HOW DO I GET STARTED?

Download our mobile app (ALLY SG), and create an ALLY account. As a First Timer, you enjoy our introductory offers: First Timer – (4) Sessions at SGD 99. You are able to book into our Ride, Reformer and Chair Pilates classes using these credits. You can purchase your introductory offer online or in-studio and start booking classes. 

After booking, You will receive an email that shares more information before your first class. Arrive at least 15 minutes before your first class just to settle into our amazingly huge studio and enjoy the facilities and amenities offered.

If you are booking a Ride class, we recommend you pick a bike on the second or third row so that you can follow your team in the first row. Trust us, it helps! 

PRE-CLASS RITUAL (For all classes)

We cannot wait to ride with you shortly! A lot goes into the final minutes before class, so please read the following to understand more about your Pre-class Ritual:

We recommend all members to arrive early, preferably at least 15 minutes before class, especially if it’s your first time at ALLY. Take time to prime yourself before your big adventure. 

Last check-in for all first-timers to the studio: 5 minutes before the scheduled class time.
Last check-in for other members: Scheduled class time.

***As part of our studio policy to practice punctuality and fairness, we reserve the right to deny entry to members who arrive past the start time of the class and to first-timers who fail to attend the pre-class foundation.***

Pre-class Ritual

5 minutes BEFORE the class time:

Coaches will invite all new members and first-time members to the workout room for a pre-class foundation briefing.

Scheduled class time:

Workout room doors will open for all remaining members to enter.

3 minutes AFTER the class time:

The class will begin. Members who are not in the workout room 3 minutes after the scheduled class time will not be able to join the class. 

YOUR NEW WORKOUT AND HANGOUT SPOT

WHERE CAN I PARK AND WHERE ARE THE ENTRANCES TO THE STUDIO?

Park right at the building! We are located on level 2 of Manulife Tower, at 8 Cross Street. Parking at level 2 will grant you direct access to the studio. If you are coming by public transport or private hire, take the escalator right beside the drop-off point located at Cheang Wan Seng Place Street, which brings you straight into our studio space.

WHAT DO YOU OFFER IN THE STUDIO SPACE?

This is your new healthy hangout. We want you to treat this space as your second home. Come for our Ride, Reformer, or Chair Pilates classes, and refresh in our change rooms with complete amenities, before refueling at our studio bar, neighborhood, serving freshly pulled espresso coffee and energy smoothies. If you choose to lounge and get some work done at the studio, you are more than welcome to do so. It’s your space after all!

WHAT ARE THE DIFFERENT RIDE CLASSES PROVIDED AT ALLY?

We provide 2 different ride class types – Essentials 50 and Signature 60. Keep a look out for themed classes that happen frequently as well. 

Ride Intro
Feel confident going into your first Ride class at ALLY. Learn how to set up your bike before your class. This Ride Intro is mandatory for all first-timers to attend. Ride Intro starts 5 minutes before the start time of Essentials 50 classes only.

Essentials 50
This is our flagship ride, designed for individuals across all fitness levels. With a mix of cardiovascular conditioning and strength training, this class is programmed to a meticulously curated playlist that will energise and challenge you. Ride Intro starts 5 minutes before the start time of Ride Essentials 50 classes.
You can expect a setlist duration of 44 minutes in this class.

Signature 60
A 60-minute ride tailored to those looking for an extra push. Feel the burn in our signature high-intensity sequence that will build muscular strength and power. Expect higher resistance, more sprints, and
longer runs.
You can expect a setlist duration of 55 minutes in this class.

Themed classes
Here at ALLY, we bring vibes to a whole new level. Attend special-themed classes that push your energy to the next level. Check our Instagram Stories for themed class releases.

Community classes
Community classes are free-to-attend classes led by our newest instructors for all members. You’ll need an active credit in your account to book a bike in the class.

WHAT ARE THE DIFFERENT PILATES GROUP CLASSES PROVIDED AT ALLY?

We provide 6 different Group Pilates class types – Reformer Essentials 55, Reformer Dynamic Flow 55, Reformer Stretch 55, Reformer Jumpboard 55 ,*New* Chair Essentials 55 & Chair Dynamic Flow 55 (Coming Soon..)

Pilates Intro: This is the primer you’ll need to feel confident going into your first Reformer or Chair Pilates class at ALLY. Learn how to operate and move with the Pilates reformer or Pilates Chair . This is a free 5-minute introductory class mandatory for all first-timers to attend before diving into your next class with us. Pilates Intro starts 5 minutes before the start time of Reformer Essentials 55 and Chair Essentials 55 classes.

Reformer Essentials 55: Get acquainted with the fundamentals of the Pilates method and you’ll be feeling and seeing the difference in no time. Sculpt your legs, arms, and core muscles and improve your stability and strength. This is a beginner class. Pilates Intro starts 5 minutes before the start time of Reformer Essentials 55 and Chair Essentials 55 classes.

Reformer Dynamic Flow 55: Experience total body goodness. Train your full-body muscle control, balance, and coordination. Expect a faster-paced, and full-body workout that strengthens and tones the entire body, with the use of free weights and pilates props. This is an intermediate to advanced class and it is recommended that you attend at least 2 to 4 Essentials 55 classes before this.

Reformer Stretch 55: Progressively improve your posture and alignment through this stretch-focused class. Strengthen those back muscles and elongate your body with lengthening stretches and strengthening exercises. This class complements our ALLY Ride classes perfectly, allowing you to strengthen your back and hip stability.

Reformer Jumpboard 55:  Improve your cardiovascular fitness, build muscular strength and endurance, and engage your core muscles effectively. This class is specially designed to target both strength and cardio in a single session. This is an advanced class and it is recommended that you attend at least 10 Reformer Essentials 55 OR 5 Reformer Dynamic Flow 55 classes before attending the Reformer Jumpboard 55 class.

Chair Essentials 55: Get acquainted with the fundamentals of the Pilates Chair method and feel a difference using similar techniques you have learnt before prior to attending this session. Focus on your form, technique, breathwork and all the fundamentals of Pilates. This is a beginner class but recommended for those who have already attended regular reformer sessions.

Chair Dynamic Flow 55:Train your focus, full-body muscle control, balance, and coordination. Expect more challenging repertoires that challenge you mentally and physically. This is an intermediate to advanced class and it is recommended that you attend at least 5 Chair Essentials classes before this. Pregnant women should not attend this class type.

 

 

WHAT ARE COMMUNITY CLASSES?

Community classes are free-to-attend classes led by our newest instructors for all members. You’ll need an active credit in your account to book a bike in the class.

Return credit

You’ll receive a return credit within the next day to use it at the studio again. This complimentary class credit will expire in 30 days.

Exclusions

The return credit does not apply to the following bookings:

  • Spots that are booked and assigned to the members’ guest
  • Bookings that are made using any class credits that are comped, including SQUAD credits, Complimentary class credits, Club and Resident membership tier milestone class credits, Birthday class credits, class credits won during a giveaway, Guest passes, etc.
  • Bookings that are made using our First-Timer Intro Offer class credits.

Terms

Regular class booking terms apply. No-shows and late cancellations will result in a forfeiture of class credits. Promotions are not stackable. For all Community Classes, its terms will supersede any other terms of existing studio promotions. 

WHAT AMENITIES ARE PROVIDED IN THE CHANGE ROOMS?

Think airport lounge, think primo hotels. Lather yourself in our Aesop shower amenities leaving you feeling fresh as a rockstar. Separate men’s and women’s specific amenities are provided in respective change rooms as well.

ARE THERE SPACES WHERE I CAN STRETCH AND LOUNGE?

Yes and yes! There are ample spaces in the studio that are made for you to lounge and relax before and even after class. Pre-order and grab your recovery or celebratory smoothie at our in-studio bar – neighborhood – after your workout and receive a 10% discount.

CREDIT BUNDLES MEMBERSHIPS

WHAT MEMBERSHIP OPTIONS DO YOU OFFER?

Head over to www.ally.family to learn more about our credit bundle offerings. At the moment, we offer single-class credits and credit bundles memberships. For all corporate partners, write to us at reach@ally.family to enquire about how to become an ALLY Partner.

HOW CAN I PURCHASE A CREDIT BUNDLE?

You can do so directly from the ‘BUY CLASSES’ tab on the website or mobile application. Alternatively, you can do so at the studio as well. If you are unsure of which membership or credit bundles are best suited for you, drop us a call at +65 6518 9588 or an email at reach@ally.family and we will be happy to assist. If you wish to make an advance purchase and subsequently make payment at the studio, please drop us a call or email and we will be glad to accommodate.

IS SHARING OF MEMBERSHIPS ALLOWED?

Depending on the Terms and Conditions of the Credit Bundle you have purchased, you may be allowed to share Credit Bundles with 1 other ALLY member.

WHAT’S YOUR REFUND POLICY?

All sales are final. As applicable, credit bundles and membership are non-refundable. No exceptions once a purchase is made. We do not offer refunds on purchases for our services, beyond your statutory rights. We plead that you are comfortable and certain about our studio and product offerings before making extravagant purchases.

CAN I EXTEND MY CREDIT BUNDLE MEMBERSHIP?

We provide  Credit Validity Extension at S$30 for 30 days, purchase can be made on our website.

Complimentary extensions of series are based on a case-by-case basis. If you require an extension, kindly drop us an email at reach@ally.family with relevant documentation and we will gladly assist.

Gift Card Purchases

A Jovial Gesture

Buy a custom ALLY Gift card for a friend!

Steps:

  1. You can select a custom gift card value, from $50 to $3000
  2. Enter your name and personal message
  3. Enter your recipient’s name and email address. The gift card will be sent to your recipient’s email for redemption. The recipient can utilize the gift card by inputting the gift card code and pin for their purchases via their ALLY account. 
  4. Select delivery method: Email only
  5. Select delivery date: You can schedule a date for up to 2 weeks in advance.
BOOKING AND CANCELLATIONS

HOW DO I BOOK CLASSES?

Download our mobile app (ALLY SG) and book your next class! Our online schedule is released 1 week in advance.

The booking window for both all group classes opens 7 days in advance at 10:00 PM daily, for classes held in the next week from Monday to Sunday.

Set your alarms to guarantee a higher chance of securing your favorite spot and instructor. You can book into any class up to 5 minutes before the start time. (bookings via ClassPass close 15 minutes before the start time) If your preferred class is fully booked, you can add yourself to the online waitlist to try your luck at grabbing a spot.

HOW DOES THE WAITLIST WORK?

The waitlist for classes opens when the class is fully booked online. You will move up the waitlist when members cancel their spots for that particular class. There is no guarantee that you will be allocated a spot, so do check your account to see if you have secured a bike in class or not. The waitlist is first-come-first-serve.

The waitlist will stop auto-enrolling members 12 hours before the start time of class. Classes will open up for booking on our schedule if there are any late cancellations. You may check the schedule and book into any available slots. 

Note: All members must check in before the scheduled class time. Failing which, they will have their spots released to members on the waitlist, any walk-in members, or members who wish to switch spots.

ARRIVING FOR CLASS

A lot goes into the final minutes before class, so please read the following to understand more about your Pre-class Ritual. We recommend all members arrive early, preferably at least 15 minutes before class, especially if it’s your first time at ALLY. Take time to prime yourself before your big adventure. 

Check-in 
Last check-in for all first-timers to the studio (i.e your first class with us): 5 minutes before the scheduled class time.
Last check-in for other members: Scheduled class time. Failing which, your spot will be released to members on the waitlist, any walk-in members, or members who wish to switch spots.

As part of our studio policy to practice punctuality and fairness, we reserve the right to deny entry to members who arrive past the start time of the class and to first-timers who fail to attend the pre-class foundation. 

If you booked using ClassPass
Kindly note that for all bookings made via ClassPass, while you will be guaranteed a spot in class, your spot number will only be confirmed at check-in. If available, you may choose to swap to your preferred spot when you check in for class. You will be asked to verify that you are the ClassPass account holder, and we reserve the right to turn away members who are unable to verify their membership details.

If you are booked in by a member as a guest
Please ensure that you have created an ALLY account with us, and have signed the waiver form before checking in on the day of your class.

Pre-class Ritual

5 minutes BEFORE the class time:

Coaches will invite all new members and first-time members to the workout room for a pre-class foundation briefing.

Scheduled class time:

Workout room doors will open for all remaining members to enter.

3 minutes AFTER the class time:

The class will begin. Members who are not in the workout room 3 minutes after the scheduled class time will not be able to join the class. 

WHAT HAPPENS IF I ARRIVE LATE FOR CLASS?

As part of our studio policy to practice punctuality and fairness, we reserve the right to deny entry to members who arrive past the start time of the class and for first-timers who fail to attend the pre-class foundation.

CAN I LEAVE CLASS EARLY?

As a safety precaution and to respect the experience of fellow guests, we ask that you only book yourself into classes that you know you can fully attend from start to finish (including the stretch). All classes start and end on time to respect your commitments outside of our space.

CAN I MOVE OR CANCEL MY RESERVATION?

We practice a 12-hour cancellation policy. Kindly cancel your bike at least 12 hours before class to avoid a forfeiture of class credit. All members who arrive late or didn’t show up will have their credit forfeited for that class. 

PRIVATE CLASSES (RIDE)

We also offer Private Rides to all members. Write to us at reach@ally.family if you would like to organize a private class.

PRIVATE CLASSES (REFORMER) & PRIVATE PILATES SESSIONS

Solo (One-on-one)

We offer both private solo Pilates and Gyrotonic sessions to all members. Private Pilates and/or Gyrotonic Sessions are the perfect way to personalize your workouts to get stronger and fitter at your own pace, or to address any rehabilitative needs that you may require. Sessions will be tailored based on individual goals, needs, and abilities to help you achieve or exceed your goals much faster. 

We welcome children and teens as well. Please note that if this is your first time doing private sessions with us, we will first need to match you with an instructor before purchasing your private package. Sessions will be held in a dedicated private studio, equipped with a variety of specialized Pilates and Gyrotonic equipment. The private studio may be shared with one to two other clients at any one time. 

Fill in the form here to book a Private Solo Pilates session.

Gyrotonic

The Gyrotonic Method is an original and unique movement method that addresses the entire person by opening energy pathways, stimulating the nervous system, increasing range of motion, and improving strength and movement efficiency. With Gyrotonic exercises, each movement flows into the next, allowing the joints to move through a natural range of motion without jarring or compression. These carefully crafted sequences create balance, efficiency, strength and flexibility.

Similar to Pilates, Gyrotonic can be used to enhance both physical and mental performances, as well as for anyone and everyone, and can be used for rehabilitation to recover more quickly.

Fill in the form here to book a Private Gyrotonic session.

Duet (Two-on-one)

If you have a friend or partner that you would like to take on this journey with, ALLY Reformer also offers Private Duet Pilates sessions. Your sessions will be personalised according to both of your goals and needs, whilst still enjoying each other’s company when working out together. 

Please note that if this is your first time doing private sessions with us, we will first need to match you with an instructor before you can purchase your private package. Sessions will be held in a dedicated private studio, equipped with a variety of specialized Pilates and Gyrotonic equipment. The private studio may be shared with one to two other clients at any one time. 

Fill in the form here to book a Duet Pilates session.

Private Group Sessions

Relish the freedom to craft a unique celebration with us, where you can decide on your preferred date, chosen time slot, and favourite coach for your indelible affair. Finally, delight in a suite of curated add-ons to further elevate the occasion. For more information and to enquire about our private group reformer classes: write to reach@ally.family.

GUEST BOOKINGS

Booking a guest into class using my class credits
Depending on the Terms and Conditions of the Credit Bundle you have purchased, you may be allowed to book up to 3 spots per class, and assign the spots to your friends and family members.

If you are booked in by a member as a guest
Please ensure that you have created an ALLY account with us, and have signed the waiver form before checking in on the day of your class.

*Guest bookings do not qualify for any points under the AllySweat Loyalty Program.

LATE CANCELLATIONS AND NO SHOW POLICY

In the event of a no-show, your credit will be forfeited and appealing for a credit return will not be allowed. We strongly encourage all members to cancel their classes ahead of time (before the 12-hour window) to allow for other members to book in.

OTHERS

IS THERE AN AGE LIMIT?

We welcome all those who love to sweat and vibe out! All members, regardless of age, will have to sign a waiver form before their first class. Members below the age of 18 will have to have an accompanying adult present to sign the waiver form.

REFERRAL PROGRAM

We have terminated our previous referral program. Keep a look out on our socials for the latest updates!

I WANT TO BRING MY PHONE INTO CLASS!

We have no qualms about bringing your phone into the cycle room, however, put it on flight safety mode and flip and face your mobile screen towards the ground to prevent any accidental light-up of the screen.

CAN I BRING MY KIDS OR PETS TO THE STUDIO AS I ROCK OUT IN CLASS?

Unfortunately, no pets are allowed in the building and in our premises. 

We love the little ones, but all infants and toddlers must be accompanied by a supervising adult at all times. All other children that are able to take care of themselves are welcome to lounge in the communal area. We might even offer a free smoothie to your young one.

ATTENDING CLASSES WHILE PREGNANT?

Please click here for more details.